Return Policy

Returns at Time of Delivery

• It is imperative that you inspect and ensure your delivery is accurate before signing your invoice. Our driver will gladly assist you with reviewing the accuracy of your order.
• All errors should be noted by the driver on the bottom of the original invoice in the designated Driver's Adjustments area.
• Once the invoice is signed and the driver has left the premises, no shortage claims can be honored.
• Returns:
  • All regularly stocked items are eligible for return at the time of delivery. Your reason for return should be properly marked on the original invoice.
  • Generally, Special Order items are not eligible for return unless damaged or of questionable quality.
  • No products will be taken by the driver from previous deliveries unless it has been approved and the driver has the proper Return Authorization Form present.
• Key Stops:
  • You should inspect the product and review the invoice for accuracy as soon as possible.
  • In the event of an error, you are to contact your sales representative as soon as the error is found.
  • All errors and returns must be reported within 24 hours of delivery. No exceptions.

Returns After Delivery

• All returns after delivery are subject to the following:
  • Any return requests after delivery must be reported to your sales representative within 24 hours of delivery.
    • You will be asked to provide the following information when requesting a return after the fact:
      • Invoice #
      • Item Number & Description
      • Quantity Returning
      • Reason For Return
      • Pictures (If Necessary)
  • This includes any concealed damaged (damage to product on the inside of a sealed case), products past the date of expiration, and incorrectly labeled or delivered product.
  • Absolutely no returns on perishable goods. This includes all fresh produce as well as fresh meats and dairy.
  • Refrigerated “ready-to-eat” items are not eligible for return.
  • Non-stock (Special Order) items are not eligible for return.

Credit

• Returns reported and noted on the original invoice at the time of delivery are eligible for credit.
• Returns reported after the initial delivery are investigated thoroughly and credit is only given in the event that the return meets one of the following:
  • Is unopened, in the original packaging, non-perishable, free from markings and damage, and in resalable condition.
  • Approved by management for return and the investigation has determined the cause to be valid.